Policies/Terms & Conditions

Delivery

We aim to process, package and ship items the day after online purchase(s).

We use Royal Mail to post all items.

We aim to deliver Tracked 24 and 48 the next working day after shipping or within 2 days respectively.

Royal Mail 24® and 48 aim to deliver the next working day and within 2-3 working days respectively.

You will receive notifications from Royal Mail by email and text the day before and on the day of delivery with an estimated delivery window of 2 hours. You will have the opportunity to make alternative delivery arrangements if you won't be home.

Every order is carefully packaged and secured for the safety of delivery and insured for the value of up to £20 in the event of damage or loss during delivery.

Returns/Refunds

No returns will be accepted on any sale items except for any damage sustained during delivery.

In the event that you are not 100% satisfied with any item you purchase, we will accept returns of any item that is unused and wrapped in its original packaging.

Please contact us at hello@offtheground.coffee to request a return. We reserve the right to deny refund to sender without prior return approval. Only unused items will be accepted for returns/exchange within 30 days of delivery.

Any returned item must be in its original condition and packaging (unless damaged).

Once your return is received and inspected by us, we will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow for a period of up to 14 days for us to process the refund.

To return your product for a refund, you will be responsible for paying for your own delivery costs. Delivery costs are non-refundable

(unless discussed in person, of which we will supply you with a prepaid tracked delivery option)

If you are shipping an item over £20 value, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee that we will receive your returned item.

Gift Card Terms and Conditions

Gift cards will be subject to verification at time of presentation and we reserve the right not to accept any gift cards that have or appear to have been forged, defaced or otherwise tampered with.

Gift cards to be redeemed in-store only.

Valid for a period of 24 months from the date of purchase. Cannot be redeemed after expiry date.

There are additional costs associated with provision of a posted gift card. Such costs are added to the point of delivery options (online purchase only) and will be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift card.

Gift cards can be used for part or full payment of all food & beverage items, as well as all individual equipment, merchandise or coffee beans. (Gift Boxes not included)

If the initial cost of sale when redeeming the gift card exceeds the amount of the gift card, the balance must be paid in full by either cash or credit/debit card at the point of sale. Any remaining funds after redemption can be used in other transactions.

Gift cards are non-transferable and cannot be exchanged for cash.

We accept no responsibility for lost or stolen gift cards and as such, lost or stolen gift cards will not be refunded, although with proof of initial purchase and unique code given to each card via email, we may be able to redeem the remaining balance in store.

General Terms & Conditions

This website is owned and operated by Off The Ground UK. These Terms set forth the terms and conditions under which you may use our website and services as offered by us.

This website offers visitors sales of Coffee, Tea, Equipment, Sundries and Alcohol. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

Consent of Age/Legal Requirements

In order to purchase Alcohol (Craft Beer, Wine), you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement.

You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key Commercial Terms

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Retention of Right to Change Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Ownership of intellectual property, copyrights and logos

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Off The Ground UK . Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time.

Privacy Policies

What information do we collect?

We receive, collect and store any information you enter on our website or provide us in any other way.

In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet;

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;

To provide our Users with ongoing customer assistance and technical support;

To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

Wish to withdraw your consent?

If you don’t want us to process your data anymore, please contact us at hello@offtheground.coffee or send us mail to: Off The Ground, 63 Grange Road, Middlesbrough, TS1 5AS.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@offtheground.coffee or send us mail to: Off The Ground, 63 Grange Road, Middlesbrough, TS1 5AS.